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Patient Feedback

If you are experiencing a medical emergency,
dial 911 immediately.
For non-emergency healthcare needs or medical advice, please call (661) 326-2000 and press 0.
Representatives are available 24 hours a day.

We gather feedback from patients and visitors in order to provide safe, high quality, compassionate care. When you share your experience, it helps us to know what we are doing well and where we need to improve. We utilize Press Ganey, a third party vendor, to send surveys to patients upon discharge or following a visit. Survey responses are confidential and used as part of an ongoing initiative to help us improve the patient experience here at Kern Medical.

From past responses we have made improvements to communication, clinic wait times, and timeliness of service. Additionally, we have implemented changes in the way we operate to support and enhance the patient experience. If you receive a survey in the mail or by email, please be sure to return it upon completion.

Send a Shout Out

Recognize our staff for exceeding your expectations during your stay or visit by completing the online shout out form.

“Laura, my nurse, was beyond exceptional. She was very friendly and professional. After my diagnosis, she was at my bedside every chance she had to just talk, help me come to terms and provide hope and strength to fight. I can’t stress the importance of this level of care for your patients. She wasn’t the only one, but the one that stood out. Thank you, I appreciate you and your care.”

“My wife is pregnant and had a few issues. Dr. Canders took the time to help us figure out our due date and to explain why my wife was in pain. She let us know our baby was doing just fine. To help relieve stress, she also contacted the clinic for us to set up the earliest appointment. This is something she did not have to do. Thank you!”

“As a former Head of Food and Nutrition at another organization, I am always aware of the quality and service of the food in a health care setting. I am very impressed with both the quality and the service I have received here. The food is excellent! I have never had better steamed broccoli. The staff has been amazing and very personable. Thank you so much.”

Thank a Nurse

The DAISY Award® for Extraordinary Nurses is an ongoing recognition program that honors and celebrates the skillful and compassionate care nurses provide every day.

Is there a special nurse that you’d like to thank? CLICK HERE to send a thank you and nominate them for The DAISY Award® for Extraordinary Nurses.

Provide Feedback

Have a question, comment, or suggestion for Kern Medical? We’d love to hear from you. Please call (661) 326-2000 (Press 0 for Operator) or fill out the online form and your feedback will be directed to the appropriate department for follow up.

In addition, you have the right to file a concern or complaint with one or more of the following:

The California Department of Public Health
Licensing and Certification Program
Bakersfield District Office
4540 California Avenue, Suite 200
Bakersfield, CA 93309
(661) 336-0543

Centers for Medicare and Medicaid Services
7500 Security Boulevard
Baltimore, MD 21244-1850

Office of Quality Monitoring – The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
(800) 994-6610